FolderTamer Refund Policy
Effective
1. 14-day money-back guarantee
If FolderTamer Pro isn’t right for you, for any reason, you can get a full refund within 14 days of your purchase date. You don’t need to explain why. The refund covers the full amount you paid, including any sales tax or VAT.
2. How to ask for a refund
Email support@foldertamer.com and include:
- The email address you used at checkout.
- Your order or receipt number, or your license key.
We reply within 2 business days and don’t ask you to try anything first.
You can also ask for a refund directly from Paddle, which handles our payments: look up your order at paddle.net using the email address from your receipt.
3. When you’ll get your money back
Your purchase is processed by Paddle, which sends the refund to the payment method you used. Most refunds reach your account within 5 to 10 business days, depending on your bank or card issuer. You’ll get an email confirmation when the refund is issued.
4. Purchases made through the Microsoft Store
If you bought FolderTamer through the Microsoft Store, Microsoft handles the payment and we can’t issue the refund ourselves. Request it through your Microsoft account order history. Microsoft’s refund rules apply to those purchases. If you run into trouble, email us and we’ll help where we can.
5. What happens to your license
When a refund is issued, the license key from that purchase is deactivated on every PC it was used on. The next time FolderTamer checks your license, it stops running your automations until a valid license is entered. Your settings and automations stay on your PC, so they’re there if you buy again.
6. Please contact us before disputing a charge
Asking us for a refund is faster than filing a dispute with your bank, and within 14 days the answer is always yes. If you do file a dispute, the license from that purchase is deactivated while it’s reviewed.
7. Your legal rights
This guarantee is in addition to your rights under consumer protection law where you live. Nothing in this policy limits those rights.
8. Having a problem? We can help first
If you’re thinking about a refund because of a bug or an automation that won’t behave, email support@foldertamer.com and we’ll help you get it working. This is optional: your refund is available either way.